Shipping & Delivery Policy

Each Brisa & Co. product is handcrafted with care to ensure the highest quality from our studio to your doorstep. Because our candles and self-care items are made in small batches, please allow a short window for preparation before shipping.

Processing Time:

  • Standard orders are processed within 3–5 business days.
  • During launches, holidays, or sales events, processing may extend to 5–10 business days due to increased order volume.
  • Preorders will ship within the time frame listed on the product page or announcement post.

Shipping Time:

  • Once shipped, most U.S. orders arrive within 3–7 business days, depending on location and carrier.
  • You will receive a tracking number via email once your order has been dispatched.

We currently ship through trusted carriers such as FEDEX, USPS and UPS to ensure safe and timely delivery.

Lost, Delayed, or Stolen Packages

Once your order has been shipped and a tracking number has been issued, Brisa & Co. is not responsible for lost, delayed, or stolen packages. However, we understand how disappointing this can be, and we’ll always do our best to help you locate your order.

If your package appears to be delayed or missing, please:

  1. Check the tracking details sent to your email for carrier updates.
  2. Confirm that your shipping address was entered correctly at checkout.
  3. Contact the shipping carrier (usually USPS or UPS) directly with your tracking number for additional assistance.

If your package is marked as “Delivered” but you have not received it:

  • Check with neighbors, your mailbox, parcel lockers, or your local post office.
  • If it still cannot be located, file a missing mail claim with the carrier and notify us at
    📧 support@brisaandco.com
    Include your order number and details of your claim.

While Brisa & Co. cannot replace orders lost due to carrier errors or incorrect addresses, we will gladly assist in providing documentation or guidance for your claim incorrect addresses, we will gladly assist in providing documentation or guidance for your claim.

Shipping Address & Delivery Information

Please ensure all shipping information is accurate and complete at checkout. Brisa & Co. is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to an incorrect address, refused delivery, or unclaimed package, the customer will be responsible for:

  • The reshipping fee, and
  • Any additional costs incurred for redelivery

Once a package has been shipped, we are unable to modify or reroute it. If you realize there is an error in your shipping address after placing your order, please contact us immediately at support@brisaand.co within 12 hours of purchase.

For special delivery instructions, please include them in the Order Notes section at checkout so we can ensure a smooth delivery experience.

Brisa & Co. takes great care in packaging your products securely and beautifully to ensure they arrive in perfect condition.

Final Notes & Customer Care

At Brisa & Co., every candle and self-care product is created with purpose, love, and attention to detail. We value every customer who chooses to bring our creations into their home and believe your experience should feel as special as the products themselves.

Our team is always here to help if you have questions about your order, shipping updates, or product care. We aim to respond to all messages within 24–48 business hours.

For any inquiries, please reach out to us at:
📧 support@brisaandco.com
💌 Subject Line: “Order Inquiry – [Your Order Number]”

Thank you for supporting Brisa & Co. — your purchase helps us continue lighting the community with love, healing, and aromatherapy.